LENS OR FRAME CHANGES
Your complete satisfaction is our goal! After evaluation by an optician, we will work with you to determine what solution
will best meet your needs and resolve any issues.
We allow a 60-day period from the date of purchase for remaking lenses or changing frames under this policy. Any
difference in price will be charged for upgrades. We cannot refund when changing to lower priced lenses, frames, or
options, but will provide the remake at no charge. We feel that a patient will know within 60 days if they are satisfied with
their glasses. However, we will always work with our patients to deliver the best quality and service at a fair price.
Generally, we do not encourage refunds, as we will do everything possible to ensure your satisfaction. Our labs cannot
cancel orders once in process. Cancellations will result in a 20% service fee.