The Optometrists and staff at Maine Optometry want you to be completely satisfied with every aspect of your visit with us. If
you are not, please notify any team member within 14 days of receiving your exam, eyewear, or contacts and we will do what it
takes to make it right. Please see the time limits below.
LENS OR FRAME CHANGES
Your complete satisfaction is our goal! After evaluation by an optician, we will work with you to determine what solution
will best meet your needs and resolve any issues.
We allow a 60-day period from the date of purchase for remaking lenses or changing frames under this policy. Any
difference in price will be charged for upgrades. We cannot refund when changing to lower priced lenses, frames, or
options, but will provide the remake at no charge. We feel that a patient will know within 60 days if they are satisfied with
their glasses. However, we will always work with our patients to deliver the best quality and service at a fair price.
Generally, we do not encourage refunds, as we will do everything possible to ensure your satisfaction. Our labs cannot
cancel orders once in process. Cancellations will result in a 20% service fee.
All frames and lenses purchased from Maine Optometry are covered against manufacturer defects within one year from date
of purchase. Replacements under warranty are covered during the one-year time period from date of original purchase and
warranty does not start over at time of replacement. Lenses have a one-time warranty replacement for scratches within one
year from date of purchase.
Maine Optometry offers complimentary cleaning, adjustments, replacement nose pads, and minor repairs any time, at any of
our locations, for the life of your eyewear.
CONTACT LENS RETURN POLICY
With regard to sales of non-specialty soft contact lenses, any unopened & unmarked boxes may be returned for a full
refund, or exchanged, within 60 days. All sales of specialty gas permeable (rigid) and hybrid (containing both rigid and soft
components) contact lenses are final. If, however, there are discrepancies between the doctor’s initial prescription and final
prescription, any changes for the actual prescription will be honored at no charge as long as enough time is given for the
lenses to be exchanged to be mailed and received by manufacturer within 60 days from time of order. All contact lenses
that need to be ordered will need to be paid in full before they are ordered.
Within 60 days from the date of original exam, a complimentary Rx check will be performed if needed. From 60-120 days,
the refraction fee will be discounted 50% for this service. After 120 days, the full refraction fee will be charged for Rx
Personal Health Information and H.I.P.A.A
By signing below, I give Maine Optometry, P.A. my permission as the Patient/Legal Guardian/POA to release my
Personal Health Information (PHI) in accordance with established H.I.P.A.A laws for the following:
- TTo release any information regarding my diagnosis and care to my primary care physician (PCP) and any
other physicians involved in managing my conditions.
- To act on my behalf regarding any and all contact with my insurance carrier(s) and also to release any
information regarding my diagnosis and care with the primary insurance carrier and any other
supplemental insurance carriers.
Patient Financial Responsibility and Cancellation Policy
Your co-payment is due at time of service and will be collected at check-in.
Patients with no insurance coverage are expected to pay, in full, at the time of service.
Optomap® Retinal Exam:
As part of your routine eye examination, we will take a computerized ultra-wide field digital scan of
your retina. These scans provide an in-depth view of the retina and allow us to do a side-by-side comparison year over year; it
is important information for us to monitor your eye health. Insurance typically does not cover the cost of advanced screenings
and we will perform the Optomap® Retinal Exam for $20 as a part of our standard of care.
Payment is due upon receipt of statement. Balances not paid within 90 days of the initial billing may be
subject to a $15 per month late fee. In the event the account is past due after 90 days, the account may be sent to a collection
Purchases must be paid in full at the time of order. We will gladly hold your order with a 50%
deposit and the order will be placed upon receipt of full payment. Upon pickup, the final cost of eyewear/lens may have a
small balance due or credits due to variations in the insurance company’s final rates.
Checks returned for insufficient funds (NSF) will incur a $25.00 charge and we will automatically redeposit
the check. If the check is returned a second time, another $25.00 service charge, plus the face value of the check will be
charged back to the patient’s account and will be due immediately in an alternate form of payment.
Any credits on a patient’s account that are incurred will not be subject to an automatic refund of $40 or
Please be advised that most insurance companies do not consider treatment for a medical diagnosis by an
optometrist to be a Routine Eye Exam. These services will be billed to your medical insurance carrier and subject to their terms
Cancellation and No-Show Policy:
Patients are requested to cancel or reschedule their appointments at least 24 hours in
advance to allow the practice enough time to reschedule the time slot. However, we understand that this may not always be
possible and allow for one cancellation under 24 hours or one no-show within a 24-month period. The practice retains the right
to refuse to schedule or dismiss patients from the practice that have incurred three or more violations of the policy within a 24-
month period. New patients or patients that have not been seen in the previous 36 months that have two or more violations
will be dismissed for failure to establish as a patient.
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